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Frequently Asked Questions:

Q: I forgot my username or password.

Answer: You can reset it by clicking to login link above.

Q: I just made an order but it is showing Pending with no phone number assigned.

Answer: Please contact sales team via live chat , open a support ticket after login or email to sales @ canadavirtualnumber.ca

Q: My Number is out of service due to non payment.

Answer: Add payment or setup auto payment after login and then click on start---> my phone service orders---> details and restore.

Q: What do i do after making the order?

You should check your inbox or connect to live chat on website for express processing.

Q: I like to have features like Mobile App, Web-browser-Phone Calling, Click to Talk, SMS on App, Sms Outbound, Multiple Users Extensions, Voice Transcription, CRM Integration and other PBX Features and possibility of on premises hosting.

Answer: Above features are included in the service, except for CRM, SMS on App, Sms Outbound, and voice transcription that require a dedicated phone system which can be made available within 24 hours, please contact sales team via live chat or send us an email or open a support ticket after login.

Q: I do not need the number anymore, i like to cancel the service.

Answer: Please login to your paypal and cancel the payment plan anytime by clicking on profile settings--->pre approved payment/subscriptions.